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At Qeyra, your satisfaction is our top priority. If for any reason you are not completely happy with your purchase, we offer a hassle-free 7 -day return and exchange policy.

1. 7-DAY RETURN & REPLACEMENT GUARANTEE:
   • Eligible for free replacement within 7 days of delivery in case of a damaged, defective, or wrong item — product unboxing video is mandatory.
   • Products must be unused, in original condition, and in original packaging with all tags and accessories.
   • Proof of purchase (order number or invoice) is required.
2. Non-Returnable Items:
   • Customized or personalized products
   • Items marked as Final Sale or Non-returnable
   • Damaged products due to customer misuse
3. Shipping Charges:
   • Shipping charges are calculated at checkout based on your location and selected delivery method.
   • Free shipping may be available on orders above a certain value, as specified during promotions or offers.
4. Refunds:
   • Once your return is received and inspected, we will process your refund within 5-7 business days.
   • Refunds will be credited to your original payment method.
   • Shipping charges (if any) are non-refundable.
5. Exchange Policy:
   • If you wish to exchange a product (for size, color, or style), please contact us.
   • Exchanges are subject to product availability.
6. Damaged or Incorrect Items:

   If you receive a damaged or incorrect item, notify us within 48 hours of delivery. We will arrange a replacement at no extra cost.

7. Need Help?

   For return or exchange requests, reach out to our customer support:

   • Email: support@qeyra.com
   • Phone: +917880065800