Your shopping bag is empty
Go to the shop
Return & Exchange Policy
Return & Exchange Policy
At Qeyra, your satisfaction is our top priority. If for any reason you are not completely happy with your purchase, we offer a hassle-free 7-day return and exchange policy.
Eligibility for Returns
-
Items must be returned within 7 days of delivery.
-
Products must be unused, in original condition, and in original packaging with all tags and accessories.
-
Proof of purchase (order number or invoice) is required.
Non-Returnable Items
-
Customized or personalized products
-
Items marked as Final Sale or Non-returnable
-
Damaged products due to customer misuse
Shipping Charges
-
Shipping charges are calculated at checkout based on your location and selected delivery method.
-
Free shipping may be available on orders above a certain value, as specified during promotions or offers.
How to Initiate a Return
-
Contact our support team via email or phone with your order details and reason for return.
-
Our team will guide you through the process and either arrange a pickup or provide the return address.
Refunds
-
Once your return is received and inspected, refunds will be processed within 5–7 business days.
-
Refunds will be issued to your original payment method.
-
Shipping charges (if any) are non-refundable.
Exchange Policy
-
To exchange a product (for size, color, or style), please contact us.
-
Exchanges are subject to product availability.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. We’ll arrange a replacement at no extra cost.
Need Help?
For return or exchange requests, reach out to our customer support team:
📧 Email: support@qeyra.com
📞 Phone: +91 78800 65800